Remote Troubleshooting

Remote troubleshooting means a remote connection to production server to eliminate any issues by a Rapid SCADA engineer. This service allows to solve a problem safely and within a short time.

Benefits of Remote Troubleshooting

  • Resolve your issue within hours.
  • Be sure that the solution is correct and well.
  • Provide safety of the system data.
  • Get the explanation of the cause.

Pricing and Purchasing of Remote Troubleshooting

The price of remote troubleshooting directly depends on the estimation of man-hours needed to complete the work.

The sequence of purchasing of remote troubleshooting:

  1. Fill and submit the request form.
  2. Confirm the cost estimated by Rapid SCADA.
  3. Provide remote access to your server.
  4. Make a payment according to the invoice.
  5. Accept the result when the job is completed.